Warranty & Return

We are sorry to hear that you are not 100% satisfied with your purchase. Please keep in mind that our products are intended to improve your experience and are not, by means, life-performance, and after any purchase you have rights to a full return or exchange, just submit a request using the form below.

General Guidelines

Before returning any product to Zmodo for any reason, please first obtain an RMA number. Sending a product back without an RMA number will significantly delay the RMA process.

The following information may be required in order to complete the RMA request:

  • 1. Your Name
  • 2. Company Name
  • 3. Address
  • 4. Phone Number
  • 5. Original Invoice Number
  • 6. Zmodo product's model number
  • 7. Credit card number
  • 8. A brief description of the problem that is occurring with the product

Once the RMA is created, you will receive an email with additional instructions on how to proceed. Every returned product must have its RMA number clearly visible on the return shipping label and in the box.

Part 1. Return within 30 days from the Purchase Date for Refund with or without reason

Refund Policy for Product Purchased Directly from Zmodo

If the Zmodo product that you purchased directly from Zmodo does not function to your satisfaction or does not apply to your installation application, you may return the product for a full refund within 30 days of the invoice date unless otherwise specified in the product listing, receipt, packing slip, or purchase agreement terms.

For your own benefit, we recommend that you use a traceable carrier that can provide delivery confirmation to ship your return back to the location instructed in the RMA authorization. Zmodo shall not be responsible for any loss or damage caused in transit.

The Product for Refund must be:

  • 1. in the original manufacturer packaging and shipped securely;
  • 2. complete with accessories, documentation, and standard certification labels;
  • 3. free of permanent alterations or removed screws, labels, or seals;
  • 4. free from dents, scratches, abuse, cracks, or surge damage; and
  • 5. labeled with a security seal which is intact and not tampered with.

The returned product will be thoroughly inspected by Zmodo when received, and a determination will be made whether the inspection criteria are met. Nonconforming returns may be rejected or subject to a restocking fee of up to 15% at Zmodo's sole discretion.

Refund Policy for Product Purchased from Third-Party Stores or Vendors

If the Zmodo product that you have purchased from third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the original seller for the return and refund policy.

Part 2. Warranty Return

In the event that your Zmodo product becomes defective according to Zmodo Limited Warranty and within the warranty period, you may return your defective product to us for repair or replacement.

Shipping of Repaired Product and Replacement from Zmodo to You

If the returned product is tested and found to be defective and covered by Zmodo Limited Warranty, Zmodo will only provide free ground shipping for the repaired product or replacement to a contiguous USA destination.

Cross Shipment

If a replacement product is needed immediately, a cross-shipment option is available if the original purchase date is within 6 months of the request. This option is limited and requires the defective product to be returned within 25 calendar days.

Upgrade or Exchange Procedure

Zmodo is unable to exchange any returned product for a product of a different type unless the returned product is under warranty, found to be defective and irreparable, and the same model is out of stock.

Part 3. Missing Parts Procedure

For Order Shipped Directly from Zmodo's Warehouse

If your ordered product arrived incomplete, Zmodo may require image confirmation before replacements for any missing part are shipped out.

For Order Shipped from Third-Party Stores or Vendors

If your order arrived incomplete, was not delivered, or the product arrived damaged, please contact the third-party store or vendor where the order was placed for the detailed policy or information.